Service Design & Improvement
We believe that creating a service is another way of saying “I want to change someone’s life in some way and I want them to see the value” which means knowing your customer is essential to knowing how your service should behave. Ensuring your customer is at the core of your operations is key.
We can help you throughout this journey with as little or as much hands-on work as you need. We’d start with an analysis of what you’re trying to achieve and create a plan of action for how to turn your goals into reality.
Getting us to facilitate these sessions brings an objective perspective to your business and helps illicit a creative response to problems. Our techniques will be unique to your needs and can be useful in defining strategy or ideating. It can create space and structure to solving large or complex matters.
This service is often handy when you have a skills gap that you need to fill for a short time or on a part-time basis. We’re here to fill those gaps until you able to continue without us! Our aim is not to create dependency but to set you up with what you need so you’re free to grow on your own.