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Innovation & Improvement

Our Services

Service Design & Improvement

Creating a fresh new service or think your current service needs a revamp?

We believe that creating a service is another way of saying “I want to change someone’s life in some way and I want them to see the value” which means knowing your customer is essential to knowing how your service should behave. Ensuring your customer is at the core of your operations is key.

We can help you throughout this journey with as little or as much hands-on work as you need. We’d start with an analysis of what you’re trying to achieve and create a plan of action for how to turn your goals into reality.


This comes in handy if you don’t know where to start, if you’re too deep in the trenches or if there are too many opinions in the room. How can we bridge those gaps and get you moving towards your goal again?

Getting us to facilitate these sessions brings an objective perspective to your business and helps illicit a creative response to problems. Our techniques will be unique to your needs and can be useful in defining strategy or ideating. It can create space and structure to solving large or complex matters.

CxO Services

Many of you might need a helping hand in leadership to propel you to the next level. It may be that you need a business arm dedicated to enhancing or creating strategy, operations or customer experience.

This service is often handy when you have a skills gap that you need to fill for a short time or on a part-time basis. We’re here to fill those gaps until you able to continue without us! Our aim is not to create dependency but to set you up with what you need so you’re free to grow on your own.


John Arabshahi


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Sandy Isaac is a lawyer turned innovation specialist.

What does it mean for your business? On your team will be the voice of the customer and an innovator with legal and business acumen. 

Sandy has worked with small to large businesses from promising start-ups, NGOs and nonprofits to established commercial businesses and government.

Over the past 10 years, she gathered intel from multiple industries including legal, compliance, property, tax, tech, charity, digital marketing, government, and social enterprise.

By using her services, you will be offered perspectives you may not have considered, innovation tools to shape your business, a good understanding of your customer, a challenge of thought and hands-on help where you need it.

Contact Us

Homebase: Auckland. Available everywhere.